Direct Pool Supplies
How much freight do I pay?
All items on this website include delivery to New Zealand. This website has been set up for NEW ZEALAND CUSTOMERS ONLY. We do not ship any product to any other country.
There maybe times where customers will also need to pay Import Duties. This is completely out of our control. If unsure what duties you maybe liable for, you should inquire at your local government office.
ALL items listed on this website are GST free.
How do I track my order?
All orders are dispatched ASAP. We understand pool equipment is usually required urgently and we always do our best in dispatching all orders promptly. Occasionally we will need to order in out of stock items. We will let you know if this is the case via email. DO NOT CALL us to find out where your order is as this can take time to look up these details. We are more than happy to track your order for you however please email us your details including the Tax Invoice number (Tax Invoices are all emailed automatically at the time of ordering ) so we can quickly find out where your parcel is. Also we do send tracking details via email when all orders are dispatched. Sometimes these emails can end up in the junk or spam inbox so please check before you inquire. Generally all tracking can be done yourself. Most parcels are sent via Australia Post ( http://auspost.com.au/track/ ) Or Fedex... http://www.fedex.com.au/
I didn't receive my Tax Invoice. What do I do?
ALL Tax Invoices are emailed automatically at the time of placing your order. Please check your inbox (or junk inbox) for the Tax Invoice. It is very important to ensure that you enter your email address correctly as all the tracking information also gets sent to this address. If you didn't receive the Tax Invoice the email address must have been incorrectly entered at the time of ordering. If this has happened, email us for a copy rather than phoning, as we then use your address from the email to ensure that it will then be sent to you.
What is your returns policy?
Firstly, freight is the responsblility of the customer and is NOT included in ANY warranty claims. So for any warranty issues that need to be returned to us, the customer will be required to pay the freight. If the goods are defective or damaged upon receipt, please contact us immediately. A photo of damage would be appreciated. Email the photo to sales@directpoolsupplies.com.au
If you received your order, and you were sent the wrong products, please call us on 1800 648 363
If you received the product and you do not want it, ordered incorrectly or have changed your mind about it, please contact us to discuss the options. We are generally more than happy to accept a return, no questions asked, however,,,,
Returned products must be in their original packaging. You are required to prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment.
No goods will be accepted without a copy of the Tax Invoice. All Tax Invoices are emailed to you at the time of ordering, so ensure email addresses are added to your order correctly. All you need to do is to write a short note on the invoice explaining the reason for the return . Upon the return we'll do the refund.
Specially made or items that need to be ordered cannot be returned.
What is your privacy policy?
Direct Pool Supplies is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletter (if applicable) and to personalise your shopping experience with us; that's all.
Direct Pool Supplies uses cookies to maintain our shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Direct Pool Supplies only last while you are browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. You cannot purchase any product from Direct Pool Supplies if you are not using a cookie enabled web browser.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
All personal information is destroyed by a third party document destruction company on site.
I have a question not listed here. What should I do?
Easy. Pop us an email for a speedy reply. We respond to emails very quickly, 7 days a week, 'til late. Email your question to sales@directpoolsupplies.com.au OR if it's during our trading hours... 9am-5pm Mon-Fri & Saturday 9am-12 noon, call us on 61 2 4956 5694
